Privacy policy

1. Who we are

This website is operated by ameide. When we refer to "we", "us", or "our" in this policy, we mean the entity responsible for processing your personal data as the data controller.

2. What data we collect

We collect personal data in the following ways:

Contact form

When you submit the contact form on our website, we collect your first name, last name, work email address, company name, role, and the message you provide. This data is processed on the legal basis of your consent (Article 6(1)(a) GDPR), given via the checkbox on the form.

Analytics

With your consent, we use Google Analytics to collect anonymised usage data including pages visited, session duration, and referral source. No data is sent to Google until you accept analytics cookies via the consent banner. The legal basis is your consent (Article 6(1)(a) GDPR).

Support chat

We provide live support chat via Chatwoot. The chat widget is treated as a necessary functional feature and loads without separate consent. If you initiate a conversation, the messages you send and any identity information provided are processed on the basis of legitimate interest (Article 6(1)(f) GDPR) in providing customer support.

Cookies

We use strictly necessary cookies to store your cookie consent preference and theme selection. Analytics cookies are only set after you provide consent via the cookie banner.

3. How we use your data

We use the data we collect to:

• Respond to your enquiries submitted via the contact form
• Understand how visitors use our website (with your consent)
• Provide customer support through the chat widget
• Improve our website and services

4. Data processors

We share your personal data with the following third-party processors, each operating under a data processing agreement:

• Twenty CRM — stores and manages contact form submissions
• Google Analytics — processes anonymised website usage data (only with your consent)
• Chatwoot — processes support chat conversations

5. International transfers

Some of our processors may transfer data outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

6. Data retention

Contact form submissions are retained for as long as necessary to respond to your enquiry and maintain the business relationship, typically no longer than 24 months after last contact. Analytics data is retained in accordance with Google Analytics' default retention settings. Support chat history is retained for 12 months.

7. Your rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Erase your personal data ("right to be forgotten")
• Restrict processing of your data
• Port your data to another controller in a structured, machine-readable format
• Object to processing based on legitimate interest
• Withdraw consent at any time, without affecting the lawfulness of processing before withdrawal

To exercise any of these rights, please contact us. We will respond within 30 days.

8. Cookie management

You can change your cookie preferences at any time by clicking the "Manage preferences" link in the cookie banner, or by clearing your browser cookies and revisiting the site. You can also configure your browser to block or delete cookies.

9. Changes to this policy

We may update this privacy policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page.

10. Supervisory authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority in the EU member state of your habitual residence, place of work, or the place of the alleged infringement.